Terms of service

This website is operated by Petcous. By visiting our store or purchasing from us, you agree to these Terms of Service and to the policies linked in checkout, including our privacy, shipping, and return policies.

Online store terms
You must provide accurate contact, billing, and shipping information when placing an order. You agree not to use this store for unlawful activity, fraud, abuse, or any action that interferes with the operation of the website or checkout.

Products and descriptions
We sell dog and cat accessories such as collars, toys, feeding helpers, travel gear, and everyday pet essentials. We try to display product photos, prices, variants, and descriptions accurately, but colors, measurements, packaging, and availability can vary by supplier, device display, or production batch.

Prices, discounts, and availability
Prices and discounts can change without notice. Products may be limited in quantity and can be changed, replaced, or discontinued. We may cancel or limit orders if an item becomes unavailable, if information is inaccurate, or if an order appears suspicious or fraudulent.

Orders and fulfillment
After checkout, Shopify sends an order confirmation to the email used at checkout. Products may be fulfilled by fulfillment partners and may ship from different warehouses. If multiple items are ordered, they may arrive in separate packages.

Shipping, returns, and refunds
Shipping timelines, tracking, return eligibility, and refund timing are described in our Shipping Policy and Return and Refund Policy. Please review those policies before placing an order.

Accounts and communications
If you create an account or join our email list, you are responsible for keeping your account information current. Marketing emails are optional, and you can unsubscribe from promotional messages when available.

Third-party services
Our store is powered by Shopify and may use third-party apps or service providers for checkout, payment processing, fulfillment, tracking, marketing, analytics, and customer support. Those services may have their own terms and privacy practices.

Limitation of liability
To the fullest extent allowed by law, Petcous is not responsible for indirect, incidental, or consequential damages related to use of the website, delays outside our control, supplier or carrier disruptions, or misuse of products.

Contact
For questions about these terms or an order, contact us through the Contact page and include your order number when available.