Quick answers to the most common questions about ordering from PetcoUS. For more detail, follow the links to our full guides.
How long does shipping take?
Most US orders are delivered within about 7–15 business days. You’ll receive a tracking link by email as soon as your order ships. See our Shipping Policy for full details.
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page. Tracking updates can take a few days to appear after your order is fulfilled.
What is your return and refund policy?
If an order arrives damaged, incorrect, or incomplete, we’ll make it right with a replacement or refund. Read the full terms on our Return & Refund Policy page.
How do I choose the right collar or harness size?
Measure your pet’s neck and chest with a soft tape measure and leave room for two fingers. Our Collar & Harness Size Guide walks you through it step by step.
Are your pet toys safe?
Choose a toy sized so your pet cannot swallow it, match it to their chewing strength, supervise play, and replace any toy that is damaged. See our Cat Toy & Enrichment Guide for tips.
Is checkout secure and what payment methods do you accept?
Checkout is encrypted and processed securely through Shopify. We accept major credit and debit cards and popular digital wallets. We never see or store your full card details.
Do you ship internationally?
We primarily ship within the United States. Available destinations and any shipping costs are shown at checkout before you pay.
What products do you sell?
PetcoUS offers practical dog and cat accessories for everyday care, walking, travel, play, grooming, cleaning, and feeding. Browse Dog Gear and Cat Gear, or start with our Buying Guide.
How can I contact you?
Reach our team any time through our Contact page and we’ll get back to you as soon as possible.
Can AI shopping assistants understand the PetcoUS catalog?
Yes. Our catalog is published with structured product data and a machine-readable commerce endpoint, so AI shopping assistants can read product details, prices, and availability accurately.